Posts Tagged ‘leadership’
5 Ways to Get Your Written Words Across
Making sense of what we write through better formatting. Up to 50% of our working week is taken up by emails and we communicate across many platforms. So how we write is vital. It’s vital for influencing others, gaining co-operation, sharing information, building relationships and getting jobs done faster. So here are 5 simple hints [...]
The P in Professional Part 1
Are you clear on what you think professional means? I bet you are. But recently I’ve been made aware of vastly differing definitions of “professional.” From the Oxford dictionaries, the relevant definition of professional as an adjective is: Worthy of, or appropriate to, a professional person; competent, skilful, or assured:his professional expertise their music is both memorable and professional [...]
Colleagues or Internal Customers?
How do you perceive and treat your colleagues? Does it matter? One authority on customer service suggests it does: “There’s a remarkably close and consistent link between how internal customers are treated and how external customers perceive the quality of your organization’s services. A commitment to serve internal customers invariably shows itself to external customers. [...]
Actively Listening for Co-operative Conversation
We can glean so much from clients/customers and colleagues. We need to take notice of what they’re really saying. And it’s a relatively easy investment in better communication for a stronger relationship. Yet we often sense we’re not being heard or worse, we’re not being listened to in the first place. Practice “Active Listening” – [...]